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iMail

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Destination Over 200 destinations
Delivery Speed

Delivery of iMail to overseas destinations in 4 to 24 working days (subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc.)
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

For delivery standards of individual destinations, please refer to "Postage Rates and Services" – Pos 15 Supplement.

Mail Tracking Online track-and-trace information is available only for destinations where the local administration provides the required tracking information.
Signature Service For most destinations, signature will be collected upon delivery.
Certificate of Posting Certificate of Posting is available for download from the EC-Ship Online Portal within six months from the date of posting.
Compensation In the case of damage or loss to a mail item, the maximum compensation amount will be determined subject to the regulations of the Universal Postal Union. The compensation amount is the declared value on the Item Acceptance Report for iMail Service, or HK$320 at maximum (whichever is lower) plus the postage paid applicable to kg charge only, with the exception of item handling fees and insurance premiums. You may choose to purchase optional insurance for higher valued items by paying a premium of $2.8 per item with a maximum coverage of HK$1,000.

Remark: Do keep The Certificate of Posting safely until confirmation of delivery. For the delivery status, can be traced starting from 2 weeks and within 5 months after the date of posting. In case of enquiry, you may

  1. access our website at www.hongkongpost.hk (under normal circumstances, only delivery status up to departure from Hong Kong will be provided), or
  2. call the enquiry hotline of Track and Trace System at 2921 2560, or
  3. complete and submit an online enquiry form on EC-ship Online Portal.

Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.

e-Express

For those who often shop or trade online, e-Express service offers essential online tracking data of the items. You can have a speedy and affordable solution for sending commodities to your customers. Recently, the e-Express service has been extended to Austria, Hungary, Iceland, Lebanon, Luxembourg, Latvia, Mexico, Serbia, Slovenia and South Africa. Alongside with the current service, e-Express now covers 43 destinations around the world.  The heavier you post, the more you save! Post now!


The service comes with the following features:

Destination United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa.
Item no. Start with the prefix "L".
Delivery Speed

It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Russia, Brazil and Mexico, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Mail Tracking Data

Many overseas destinations, including the USA, Canada, the Netherlands and Germany, will not provide delivery status for registered mail. If tracking information is of prime concern to both the sender and the recipient, e-Express Service is the best option for you.

There are four tracking points: (1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered.

Signature Service Not available.
Certificate of Posting A Certificate of Posting can be downloaded from EC-Ship Online Platform within six months from the date of posting.
Mail Segregation (applicable to USA) Before tendering items for posting, senders are required to segregate mail items according to the cities (Offices of Exchange) assigned by the EC-Ship Online Platform.

e-Express Service items destined for overseas destinations are traceable on the websites of their postal administrations or of Hongkong Post (HKP) within six months from the date of posting. Instead of contacting HKP, the sender should trace his/ her items on the aforesaid websites within six months from the date of posting. HKP only accepts indemnity claims for total loss of an item (except mail items destined to Mexico and South Africa.)

In case the successful delivery status or the attempted delivery status of an e-Express Service item is still not displayed on the websites of destination postal administrations (or on the website of HKP, whichever shows the latest status of a mail item) within two month after the date of posting, the item will be considered a total loss. If HKP is satisfied that direct loss has been sustained by the claimant as a result of the total loss of the item, an indemnity up to the following limits is payable to the claimant:

  1. HK$1,000 (for any item weighing 500g or above); or
  2. HK$500 (for any item weighing less than 500g).

The claimant should provide the receipt/invoice to substantiate the value of contents/the replacement cost of documents, which should tally with the information stated on the shipping label. No refund of postage shall be made to the claimant under any circumstances.

You can purchase extra insurance coverage (except mail items destined to Mexico and South Africa) by paying a premium of $11 per item with a maximum coverage of HK$5,000.

Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.